Terms of service

Last updated: 26 September 2026

Welcome to Aromique. These Terms & Conditions govern your use of the Aromique website and your purchase of products from Aromique Beauty Ltd.

By accessing our website or placing an order, you agree to these Terms & Conditions, together with our Privacy Policy, Refund & Returns Policy, and Shipping Policy.

Nothing in these terms affects your statutory rights under UK consumer law.

1. About Aromique

Aromique is operated by:

Aromique Beauty Ltd
Company No.: 16644241
Unit 1, Green Lane Industrial Estate, Bordesley Green, Birmingham, B9 5QP, United Kingdom

Email: info@aromique.co.uk
WhatsApp: +44 7460 440702

2. Using Our Website

You may use our website for lawful purposes only.

You must not:

  • Use the website for any unlawful or fraudulent purpose.
  • Attempt to gain unauthorised access to our website, systems, or accounts.
  • Introduce viruses, malware, or other harmful material.
  • Interfere with the operation or security of the website.
  • Copy, reproduce, scrape, distribute, or commercially exploit our website content without our written permission.

We may suspend or restrict access to the website where reasonably necessary to protect our business, customers, website, or systems.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, sizes, specifications, prices, and availability displayed on our website are accurate and up to date.

However:

  • Product colours may appear slightly different depending on your device or screen.
  • Packaging, labels, or presentation may occasionally vary from product images due to manufacturer or supplier updates.
  • Fragrance descriptions and scent impressions are subjective and provided for guidance.
  • Product availability may change without notice.

These variations do not affect your statutory rights where a product does not conform to the contract.

4. Product Authenticity

We aim to supply genuine products sourced through legitimate suppliers and distribution channels.

If you have concerns about the authenticity, condition, or description of a product you receive, please contact us using the details provided in our Contact section.

5. Prices and Payment

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

Delivery charges, where applicable, will be displayed before you complete your purchase.

We accept the payment methods made available at checkout. Payment must be successfully authorised before an order is dispatched.

We reserve the right to correct obvious pricing, product, or promotional errors. If an order has been placed using an obvious error, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order and receive a refund.

6. Orders and Contract Formation

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you will normally receive an order confirmation acknowledging that we have received your order. This confirmation does not necessarily mean that your order has been accepted.

A contract between you and Aromique Beauty Ltd is generally formed when we dispatch your order and send you a dispatch confirmation.

We may cancel or refuse an order before dispatch where reasonably necessary, including where:

  • A product is unavailable or incorrectly listed as available.
  • There is an obvious pricing or product description error.
  • Payment has not been successfully authorised.
  • We reasonably suspect fraudulent or unlawful activity.
  • Delivery to the specified address is not possible.
  • There has been an error in the order.

If we cancel an order after payment has been taken, we will issue an appropriate refund.

7. Delivery

We aim to dispatch and deliver orders within the timeframes stated in our Shipping Policy or at checkout.

Delivery times may vary due to circumstances outside our reasonable control, including courier delays, severe weather, strikes, service disruptions, or other unforeseen events.

You are responsible for providing accurate delivery information at checkout.

If you provide an incorrect or incomplete address, additional delivery costs or delays may occur.

Your statutory rights relating to delivery remain unaffected.

8. Returns, Cancellations and Refunds

Our Return & Refund Policy explains our procedures for:

  • Order cancellations
  • Change-of-mind returns
  • Faulty or damaged products
  • Incorrect products
  • Refunds
  • Exchanges
  • Products that cannot be returned for hygiene reasons

Please refer to our Refund & Returns Policy for full details.

Nothing in our Returns Policy or these Terms & Conditions limits your statutory consumer rights.

9. Promotional Offers and Discount Codes

Promotional offers, discount codes, sale prices, and other promotions may be subject to additional terms.

Unless otherwise stated:

  • Only one promotional code may be used per order.
  • Discount codes cannot be exchanged for cash.
  • We reserve the right to correct obvious errors or withdraw a promotion where reasonably necessary.
  • Promotional offers may have specific eligibility, product, quantity, or expiry restrictions.

Any additional terms displayed with a specific promotion will apply to that promotion.

10. Intellectual Property

All content on the Aromique website, including but not limited to:

  • Logos and branding
  • Product photography
  • Images and graphics
  • Product descriptions
  • Text and website copy
  • Website design and layout
  • Videos and other creative materials

is owned by Aromique Beauty Ltd or its respective licensors, unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially use our content without our prior written permission.

11. Customer Reviews and User Content

If you submit a review, photograph, comment, testimonial, or other content to us or through our Services, you confirm that:

  • The content is truthful and does not knowingly contain misleading information.
  • You have the necessary rights to submit the content.
  • The content does not infringe another person's rights.
  • The content does not contain unlawful, abusive, defamatory, or harmful material.

By submitting content to us, you grant Aromique a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and publish that content for legitimate business and marketing purposes.

We reserve the right to remove or decline content that violates these Terms or applicable law.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend, modify, or discontinue parts of the website for maintenance, updates, security reasons, or other operational purposes.

13. Third-Party Services and Links

Our website may use or link to third-party services, platforms, applications, payment providers, delivery providers, or websites.

Third-party services are subject to their own terms and privacy policies. We are not responsible for the content, availability, security, or practices of third-party websites or services that we do not control.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

We do not limit or exclude your statutory consumer rights.

Subject to the above, we are not responsible for losses that:

  • Were not reasonably foreseeable when the contract was formed.
  • Are indirect or consequential losses where permitted by law.
  • Arise from your misuse of our website or failure to follow reasonable product instructions.

Nothing in these Terms affects your rights regarding products that are faulty, unsafe, not as described, or otherwise fail to conform to the contract.

15. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, such as natural disasters, severe weather, strikes, transport disruption, government restrictions, internet or telecommunications failures, or other events that could not reasonably have been prevented.
Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

16. Privacy

Our collection and use of personal information is explained in our Privacy Policy.
By using our website, you acknowledge that your personal information may be processed in accordance with that policy.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, Services, technology, or applicable legal requirements.
The updated version will be published on this page with a revised “Last updated” date.
Changes will not affect rights or obligations that have already arisen before the updated terms take effect, unless required or permitted by law.

18. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you will continue to benefit from any mandatory protections provided by the laws applicable to you. Nothing in these Terms prevents you from exercising any rights you may have under applicable consumer protection law.

19. Contact Us

If you have any questions regarding these Terms & Conditions, your order, or our Services, please contact us:

Aromique Beauty Ltd
Company No.: 16644241
Email: info@aromique.co.uk
WhatsApp: +44 7460 440702
Business Hours: 10:00 AM – 6:00 PM
Response Time: We aim to respond to enquiries within 24 hours.
Address: Unit 1, Green Lane Industrial Estate, Bordesley Green, Birmingham, B9 5QP, United Kingdom