Billing Terms & Conditions
Last updated: 26 September 2026
These Billing Terms & Conditions explain how payments, billing, pricing, and payment processing work when you purchase products from Aromique Beauty Ltd through our website.
By placing an order with Aromique, you agree to these Billing Terms & Conditions together with our Terms & Conditions, Privacy Policy, Shipping Policy, and Refund & Returns Policy.
1. Pricing
All product prices displayed on our website are shown in British Pounds Sterling (GBP/£) unless otherwise stated.
The applicable product price and any delivery charges will be clearly displayed before you complete your purchase.
Prices may change from time to time. Any price change will not affect an order that has already been accepted by us, except where an obvious pricing error has occurred.
We make reasonable efforts to ensure that all prices and product information displayed on our website are accurate. If we identify an obvious pricing error after you have placed an order, we may contact you before dispatch to confirm whether you wish to proceed at the correct price or cancel the order.
2. Payment Methods
We accept the payment methods made available through our checkout.
Available payment options may include card payments and other payment services supported by Shopify and our payment providers.
The payment methods available to you will be displayed at checkout before you complete your order.
Payment options may vary depending on your location, device, browser, order, and payment provider.
3. Payment Authorisation
By submitting an order and providing your payment details, you confirm that:
- The payment information provided is accurate and belongs to you or you are authorised to use it.
- You have sufficient authority to make the payment.
- You authorise us and/or our payment provider to process the amount payable for your order.
Payment must be successfully authorised before an order is dispatched, unless another payment arrangement has been expressly agreed.
4. Payment Processing
Payments may be processed securely by third-party payment providers and/or Shopify.
Aromique does not normally have direct access to your complete payment card details. Payment information may be processed, stored, or handled by the relevant payment provider in accordance with its own security practices, terms, and privacy policy.
We do not knowingly request or ask customers to send full card numbers, CVV/security codes, passwords, or other sensitive payment credentials by email, WhatsApp, social media, or other unsecured communication channels.
5. Payment Security
We take reasonable measures to protect payment and personal information submitted through our website.
Our online checkout is provided through Shopify and may use security technologies designed to protect payment information during transmission and processing.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
If you receive a suspicious payment request claiming to be from Aromique, please contact us using the official contact details provided below before making any payment.
6. Failed, Declined, or Unauthorised Payments
If a payment is declined, fails, is reversed, or cannot be authorised, we may be unable to accept or fulfil your order.
You may need to contact your bank, card issuer, or payment provider if a payment cannot be completed.
We are not responsible for payment declines or delays caused by your bank, card issuer, payment provider, or other third-party payment service.
If an order has been cancelled because payment was unsuccessful, you may place a new order using an available payment method.
7. Order Confirmation and Payment Confirmation
After successfully placing an order, you will normally receive an order confirmation by email.
An order confirmation confirms that we have received your order and payment/order request. It does not necessarily mean that your order has been accepted for dispatch.
As stated in our Terms & Conditions, the contract is generally formed when we dispatch your order and provide a dispatch confirmation.
8. Billing Information
You are responsible for providing accurate billing and contact information when placing an order.
This may include:
- Full name
- Billing address
- Delivery address
- Email address
- Telephone number
- Payment information requested by the payment provider
If you provide incorrect information, this may cause delays in payment processing, order verification, or delivery.
Please contact us as soon as possible if you notice an error in your billing information.
9. Refunds and Payment Reversals
Where a refund is approved, it will normally be issued to the original payment method used for the purchase, unless otherwise agreed or required by law.
Refund processing times may vary depending on the payment provider, bank, or card issuer.
For full details regarding cancellations, returns, refunds, faulty products, and damaged products, please refer to our Refund & Returns Policy.
10. Promotional Prices and Discount Codes
Promotional prices, discount codes, vouchers, and other offers may be subject to additional terms.
Unless otherwise stated:
- Discount codes must be entered at checkout to receive the applicable discount.
- Discount codes cannot normally be exchanged for cash.
- Promotional offers may have expiry dates or product restrictions.
- Multiple promotional codes may not be combined unless expressly permitted.
- We reserve the right to correct obvious errors or withdraw a promotion where reasonably necessary.
Any additional terms displayed with a particular promotion will apply to that promotion.
11. Third-Party Payment Providers
Some payment methods available through our website are provided by third-party payment providers.
When you choose a third-party payment method, the payment provider may process your payment information in accordance with its own terms, privacy policy, and security procedures.
Aromique is not responsible for technical issues, payment delays, or service interruptions caused by a third-party payment provider, subject to your statutory rights.
12. Billing Disputes and Unrecognised Transactions
If you believe that you have been charged incorrectly or do not recognise a transaction from Aromique, please contact us as soon as possible.
Please provide your order number, transaction details, and any relevant information so that we can investigate the matter.
If you believe your payment card or payment account has been compromised, you should also contact your bank or payment provider immediately.
13. Taxes and Applicable Charges
Applicable taxes and charges, including VAT where applicable, will be reflected in the price or checkout information as required by law.
Where additional charges may apply to a particular order, we will provide relevant information before you complete your purchase.
14. Changes to These Billing Terms
We may update these Billing Terms & Conditions from time to time to reflect changes to our payment methods, payment providers, business practices, website functionality, or legal requirements.
Any updated version will be published on this page with a revised “Last updated” date.
Changes will not affect rights or obligations that have already arisen unless required or permitted by law.
15. Contact Us
Aromique Beauty Ltd
Company No: 16644241(registered in England & Wales)
Email: info@aromique.co.uk
WhatsApp: +44 7460 440702
Support: Monday - Friday, 9:00 AM - 5:00 PM
Business Hours: 10:00 AM – 6:00 PM
Response Time: We aim to respond to enquiries within 24 hours.
Address: Unit 1, Green Lane Industrial Estate, Bordesley Green, Birmingham, B9 5QP, United Kingdom