Refund policy

Last updated: 26 September 2026

At Aromique Beauty Ltd, we want you to be happy with your purchase. This policy explains our rules for order cancellations, returns, exchanges, refunds, and faulty, damaged, or incorrect items.

Nothing in this policy affects your statutory rights under UK consumer law.

1. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at info@aromique.co.uk or via WhatsApp at +44 7460 440702.

  • If your order has not yet been dispatched, we will cancel the order and issue an eligible refund.
  • If your order has already been dispatched, you may need to follow the return process described below.
  • Cancellation rights available under applicable UK law continue to apply.

2. 14-Day Cancellation and Change-of-Mind Returns

For most online purchases, you have the legal right to cancel your order within 14 days of receiving the goods, without giving a reason.

If you exercise this right, you must notify us within the cancellation period and return the goods within 14 days after notifying us.

Returned goods should be in their original condition, with original packaging, seals, accessories, and any included documentation where applicable.

You may handle the goods only as much as reasonably necessary to establish their nature, characteristics, and functioning. We may make a deduction from the refund where the value of the goods has been reduced by handling beyond what is reasonably necessary.

This cancellation right is separate from your statutory rights relating to faulty, damaged, or misdescribed goods.

3. Products That Cannot Be Returned for Hygiene Reasons

For health and hygiene reasons, certain products may not be eligible for return once opened, unsealed, used, or tested where applicable.

This may include:

  • Perfumes and fragrances that have been opened, sprayed, or used
  • Perfume oils and similar products that have been opened or used
  • Cosmetics and personal-care products that have been unsealed or used
  • Products where the original hygiene seal or protective packaging has been removed or damaged

This exclusion does not affect your statutory rights where a product is faulty, damaged, misdescribed, or otherwise does not conform to the contract.

4. Faulty, Damaged, Leaking, or Incorrect Items

If your order arrives faulty, damaged, leaking, incomplete, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number
  • The name of the affected product
  • A description of the issue
  • Clear photographs or video of the product and packaging where appropriate

Where necessary, we may ask you to retain the product and its original packaging until we provide further instructions.

Depending on the circumstances and your statutory rights, we may offer a repair, replacement, refund, price reduction, or another appropriate remedy.

For faulty, damaged, incorrect, or misdescribed goods, we will cover reasonable return costs where required by law.

5. Return Conditions

For change-of-mind returns, products should generally be:

  • Unused and in resalable condition
  • In their original packaging
  • With original seals intact where applicable
  • Complete with accessories or promotional items supplied with the order
  • Accompanied by your order number or other proof of purchase

These conditions do not limit your statutory rights.

6. Return Shipping Costs

For a change-of-mind cancellation, you may be responsible for the direct cost of returning the goods, unless we have agreed otherwise or applicable law requires us to cover the cost.

For faulty, damaged, incorrect, or misdescribed items, we will cover reasonable return costs where required by law.

We recommend using a tracked delivery service and keeping your proof of postage until your return has been completed.

7. Exchanges

Where available, we may offer an exchange for an eligible item.

If a direct exchange is not available, we may ask you to return the original item for a refund and place a new order for the replacement product.

Your statutory rights remain unaffected.

8. Refunds

Once we receive and inspect a returned item, we will process an eligible refund to the original payment method, unless otherwise agreed or required by law.

For cancellations under the Consumer Contracts Regulations, refunds will be made without undue delay and generally within 14 days in accordance with applicable law.

For change-of-mind returns, we may withhold reimbursement until we have received the goods back or you have provided evidence that the goods have been returned, whichever occurs first, where permitted by law.

The cost of standard delivery may be refundable where required by law. If you selected a more expensive delivery option than our least expensive standard delivery method, we are generally not required to refund the additional amount.

Your bank or payment provider may take additional time to display the refunded amount.

9. How to Request a Return or Refund

To request a return, cancellation, exchange, or refund, please contact:

Email: info@aromique.co.uk
WhatsApp: +44 7460 440702

Please include:

  • Order number
  • Product name
  • Reason for the request
  • Your preferred resolution, where applicable
  • Photos or video if the item is faulty, damaged, leaking, or incorrect

We will then provide the appropriate return instructions.

10. Statutory Consumer Rights

Nothing in this policy excludes or limits any rights or remedies you may have under applicable UK consumer protection law.

If goods are faulty, not as described, not of satisfactory quality, or otherwise fail to conform to the contract, you may have additional legal rights and remedies under the Consumer Rights Act 2015, including rights relating to rejection, repair, replacement, price reduction, or refund, depending on the circumstances.

11. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Aromique Beauty Ltd
Company No: 16644241
Email: info@aromique.co.uk
WhatsApp: +44 7460 440702
Business Hours: 10:00 AM – 6:00 PM
Response Time: We aim to respond to enquiries within 24 hours.
Address: Unit 1, Green Lane Industrial Estate, Bordesley Green, Birmingham, B9 5QP, United Kingdom.